WHAT IS INCLUDED IN OUR PACKAGE?
To find out about the services included in all our packages for summer 2019 visit http://www.high5rides.com/packages
CAN I RENT A MOUNTAIN BIKE?
In Vancouver and Whistler you can rent the bike you want. With HIGH 5 RIDES you will get special rent prices in specific shops.
SHOULD I BUY MEDICAL INSURANCE?
Definitely yes. Although in HIGH 5 RIDES we offer medical insurance while you are riding under our vigilance, you must buy travel insurance that covers you for during biking and any other issue. Make sure you travel insurance covers mountain bike injuries.
WHAT CURRENCY IS MY TRIP PAYABLE IN?
We are based in Whistler, Canada so we will receive the payment in Canadian dollars. To proceed with the payment of the chosen package, we will apply the oficial exchange rate of payment day.
WHAT FITNESS LEVEL DO I NEED?
The itineraries planned are for bikers capable to pedal about 3-4 hours for few days.
HOW TECHNICAL ARE THE TRAILS?
Whistler’s Trail and sorrounding are labelled by colors. The itneraries are planned for riders who can ride blue odationtrails confortably and also can roll black trails even with a bit of a difficulty. However the first day we will test the riders skills on trails with difficulty progession in order to figure out an itinerary fun for the group with the possibility to improve the skills.
WHAT BIKE DO I NEED?
Whistler’s terrain is technical, therefore we recommend enduro bikes with double suspension with 150mm or more of travel front and back.
For the bike park we recommend DH bikes with a travel of 200mm. DH bikes can be rent in Whistler.
WHAT DO I NEED TO BRING?
Once your reservation is paid we will send you all the information of the material you need for your adventure.
WHAT KIND OF ACCOMMODATION CAN I EXPECT?
The accommodation offered is in 3* aparthotel for 4 people. Units have 2 bedrooms with double bed (if you want twin beds please let us know). Units also have a pullout sofá in the livingroom. It also offers a full kitchen, laundry service, swimming pool, hot tub and bike storage room. If you would like other kind of accommodation please le tus know.
WHAT KIND OF INFORMATION WILL I RECEIVE TO PREPARE FOR MY TRIP?
Once you have made your reservation you will receive all the infromation needed to prepare your trip.
– Accommodation reservation.
– Transportation reservation. Pick up time at vancouver’s airport (YVR).
– Travel insurance recommendations.
– Bike package recommendations.
WHO ARE THE GUIDES?
Our guides have more than 15 years riding all kind of bikes. Biking is their passion and they are pleased to work in their passion. They know the area like to back of their hand and they will make sure you enjoy your rides always looking after your safety.
CAN I BRING MY BIKE ON THE PLANE?
Almost all airlines allow to take bikes on the plane for an extra fee. Check with your airline their policy and follow the basic instructions to box up your bike. If you have questions we also can help you.
HOW TO BOOK MY TRIP WITH HIGH 5 RIDES?
To book your trip make a payment to the bank account number we will provide. You can make 50% of the payment to book your trip and the rest of payment 60 days before the beginning of the trip. You can make the payment in your own currency at the Exchange rate of the day.
CAN I HAVE MY OWN ROOM? OR CAN I HAVE A ROOM FOR 2 PEOPLE ONLY?
You have the option to get a room for yourself or for 2 people. Please check with us in order to find out the extra cost.
WHAT’S YOUR CANCELLATION POLICY?
In case of cancellation:
- Cancellations made 46 days or greater prior to the arrival date will forfeit the deposit payment (25%) and collected service fees (7%), however the remaining balance of your payment can be used towards another trip with HIGH 5 RIDES.
- Once the full payment is done, 50% of the amount will be returned if the cancellation is 45 days before the beginning of the trip.
- No return if the cancelation happens 45 days before the beginning of the trip.